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Faqs

Shopping

Once your order is shipped, we’ll email you the tracking details. You can usually expect to receive this information within one business day after the order has been dispatched.

We accept all major credit cards, PayPal, and other secure payment options to ensure a safe and convenient shopping experience.

Yes, your online order is fully secure. Your payment information is entered on an SSL-encrypted page and securely sent to our payment provider for authorization. We do not store your credit card details on our servers.

If any item is missing from your order, please contact us immediately so we can resolve the issue as quickly as possible.

All transactions are processed in US Dollars. If your payment method is in a different currency, the total amount will be converted according to the exchange rate set by your card issuer on the transaction date.

We reserve the right to accept or decline any order, or part of it, at our sole discretion, even after an order confirmation has been sent or a payment has been authorized. If a payment has been authorized and the order is canceled, a refund will be issued to the original payment method.Please note that cancellations made after placing an order will incur a cancellation fee of 30% of the total amount to cover transaction processing costs. Unfortunately, orders that have already been packed or shipped cannot be canceled.

Once your order has been processed or shipped, we’re unable to modify the shipping address. To avoid any issues, please ensure your shipping address is correct and avoid using temporary addresses, such as vacation locations, as customs delays at the destination may be unpredictable.

Shipping, Returns, & Warranty

Yes, free shipping is available for all orders and will be delivered using express shipping for your convenience.

Orders are processed Monday through Friday, within 1-3 business days from the date of purchase. Please allow extra processing time during holidays and sale seasons. Once processed, your order will be shipped the following day. Note that we do not ship on weekends. If you haven’t received tracking information within 7 business days, please contact us.

Your order will be shipped via express shipping. Delivery typically takes 5-9 days, depending on your location.

Delivery time depends on the shipping option selected. Once your order is shipped, you'll receive tracking information via email the following day. Please note, any delays caused by customs in your country are beyond our control.

Yes, we currently ship to the United States, Australia, Canada, the United Kingdom, and Europe. To select a different region, simply click on the region icon on our website and choose from the available destinations. We're working on expanding to other regions, so be sure to subscribe to our email list for updates.

The prices on our website include all applicable taxes and customs fees, so you won't be charged any additional costs.

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order. Please provide your order number and the reason for the return. Our customer service team will review your request and send you further instructions if approved.To view a list of non-returnable items, please refer to our Returns Policy. All returned items must be in their original condition with intact packaging.

Return shipping fees, along with any other associated costs, are the responsibility of the customer.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. Provide your order number, photos of the item(s), and any relevant details. We’ll work quickly to resolve the issue for you.

Refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be processed by your bank within 7-10 business days after we receive your returned item or cancellation request. For details on when the credit will appear in your account, please reach out to your bank or card issuer.If you haven’t received your refund yet, we recommend contacting your bank or credit card company, as it may take some time for the refund to be posted.

Return processing typically takes 2-7 business days from the moment we receive your return. You’ll receive an email confirmation once your return has been processed.

Haven't found what you're looking for? If your question isn't answered in our FAQ, feel free to reach out to us by filling out the form below.